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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Taren Drake

Taren Drake

November 20, 2024

5  out of  5
rating by Taren Drake
"Erica was so helpful and kind when I was setting up my policy! She made the process very easy! Thank you again Erica!"
We responded:
"Taren - Thank you for your very kind words about Erica. We are very fortunate to have her on your team. We appreciate your business. "
Profile photo of Denise Mros

Denise Mros

November 19, 2024

5  out of  5
rating by Denise Mros
"I love the Van Travis State Farm Team! The staff is super friendly and are always quick to respond to my questions and needs. They really do make it easy!"
We responded:
"Denise - Thank you so much! It has been a pleasure working with you all these years and we love working with nice people like yourself. "
Profile photo of Kate Kressmann-Kehoe

Kate Kressmann-Kehoe

November 19, 2024

5  out of  5
rating by Kate Kressmann-Kehoe
"Been our agent for decades m. Always super helpful."
We responded:
"Kate - Thank you so much for your review. It has been a pleasure working with you all these years and we greatly appreciate your business! "
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Mary O'Reilly

November 18, 2024

5  out of  5
rating by Mary O'Reilly
"Look no further. Super helpful and look to provide the best coverage at a great price. Very responsive and excellent service."
We responded:
"Mary - Thank you so much. The goal hear at my office is to be the customers 1st and best choice and I am glad you had such a wonderful experience. We appreciate you! "
Profile photo of Barbara Granger

Barbara Granger

November 15, 2024

5  out of  5
rating by Barbara Granger
"We recently had an accident. The agents at State Farm made the whole process so easy for us as we are older folks. They took care of the towing, the rental car, the accident report. All done so efficiently. But the best thing was the peace we received from knowing that all was taken care of. Thank you all for your wonderful help. Kudos to Elizabeth in Texas."
We responded:
"Barbara - Thank you very much. I am glad we were able to be there for your when you needed us most. We greatly appreciate your business! "
Profile photo of Susan Avery

Susan Avery

October 25, 2024

5  out of  5
rating by Susan Avery
"Traci did a great job in setting up my policies - very efficient and a pleasure to work with!"
We responded:
"Susan - Thank you very much for your 5-Star review and for your business. We are blessed to have Traci on our team and I'm glad you enjoyed working with her."
Profile photo of Linda Concas

Linda Concas

October 5, 2024

5  out of  5
rating by Linda Concas
"Excellent customer service. Very friendly, efficient and knowledgeable. Gave me information to take the 6 hour course on line. Went over paperless billing with me and also accepted that I would like to keep my policies separate one from the other."
We responded:
"Linda - Welcome to the agency and thank you for the 5-Star review. We look forward to working with you! "
Profile photo of Luke Nicosia

Luke Nicosia

September 25, 2024

5  out of  5
rating by Luke Nicosia
"As someone who has very specific insurance-related needs and a schedule that is difficult to work around, the staff at this office really go the extra mile. Erica was especially helpful in assisting me with configuring my auto insurance for my new vehicle, as well as for my relocation out of NY state. I am more than satisfied with the assistance, knowledge, and attentiveness they provide!"
We responded:
"Luke - Thank you for your review and very kind words about Erica. We are very fortunate to have her on our team and I am glad she was able to help! We wish you the very best with your relocation! "
Profile photo of Nicholas Nicosia

Nicholas Nicosia

September 25, 2024

5  out of  5
rating by Nicholas Nicosia
"I have been with this office for my home and insurance needs for several years and have been quite happy with their level of service. Recently, Erica Smith helped me with an overly complicated issue regarding my son's auto insurance. He was moving out of state and not only did Erica help us navigate through the process when there was no financial benefit to her or her office, she did so in a manner that exceeded all expectations."
We responded:
"Nicholas -Thank you very much for your 5-Star review and very kind words about Erica. We are very fortunate to have her on our team. We have a rule here.... "Always do what is best for the customer and you can never be wrong!" We greatly appreciate your business! "
Profile photo of Azizi Wais

Azizi Wais

September 20, 2024

5  out of  5
rating by Azizi Wais
"I am proud to customer of State Farm company⭐️⭐️⭐️⭐️⭐️ Progressive is thieves and fraud"
We responded:
"Azizi - Thank you for your 5-Star review! We are glad we were able to help you, and we truly appreciate your business!!"
Profile photo of Janet Clarke-Hazlett

Janet Clarke-Hazlett

September 11, 2024

5  out of  5
rating by Janet Clarke-Hazlett
"These folks are friendly, knowledgeable, and very helpful! My questions are always answered fully and promptly, and I feel valued as a customer."
We responded:
"Janet - Thank you for your very kind words. We love working with nice people like yourself and we truly appreciate your business all these years! "
Profile photo of Frank Piacitelli

Frank Piacitelli

August 29, 2024

5  out of  5
rating by Frank Piacitelli
"Helpful agents and great customer service"
We responded:
"Thank you. We appreciate your review and your business! "
Profile photo of Brian

Brian

August 27, 2024

5  out of  5
rating by Brian
"I was shopping for insurance and was referred here by a friend. Insurance shopping can be stressful, but this was made easy. It was a positive experience setting up car, house, and umbrella insurance. We saved on all three types too!"
We responded:
"Thank you for your review and very kind words. Insurance can be stressful, but we try to do everything we can to alleviate so of the stress. I am glad we were able to help do that. We appreciate your business, and we look forward to working with you for many years! "
Profile photo of Brianne Weichbrodt

Brianne Weichbrodt

August 27, 2024

5  out of  5
rating by Brianne Weichbrodt
"Amanda F at Van C Travis is an awesome agent! Super responsive, thorough, and attentive to detail. Highly recommend!"
We responded:
"Brianne - Thank you for your 5-star review! We are blessed to have Amanda on our team. Thank you for your business! "
Profile photo of Dan Harrison

Dan Harrison

July 26, 2024

5  out of  5
rating by Dan Harrison
"Two years ago my insurance agent retired and I decided to ask Van Travis for a quote. I was surprised to learn how competitive State Farm was, they saved me considerable money for superior coverage. Besides the cost savings, I've found Van and his team to be very easy and pleasant to work with. They are very responsive to requests, friendly and appreciative of my earning my business. I rate the Van Travis State Farm Agency 5 Stars!!!"
We responded:
"Dan - Thank you very much for your very kind words and the 5-Star review. I am blessed to have an amazing team here at the office. We greatly appreciate your business and look forward to working with you for many years to come! "
Profile photo of R Jonientz

R Jonientz

July 25, 2024

5  out of  5
rating by R Jonientz
"Van and his team are exceptional! They have helped me successgilly navigate through car accident and homeowner claims, always making sure that i am supported and teceive appropriate services for whatever clamity befalls me!"
We responded:
"Thank you so much for your very kind words and the 5-Star review. You describe exactly why we are here and why we do what we do.... to help and to support our customers when they need us most. Thank you very much for your business all these years! "
Profile photo of Riesa Cassano

Riesa Cassano

July 8, 2024

5  out of  5
rating by Riesa Cassano
"Nothing but good things to say about Van and his team! My family has worked with them for many years. They’re super knowledgeable, responsive, and helpful!"
We responded:
"Riesa - Thank you very much for your review and very kind words. We have enjoyed working with you and your family all these years. We greatly appreciate your business! "
Profile photo of john gabriele

john gabriele

June 5, 2024

5  out of  5
rating by john gabriele
"I've been a client of Van Travis for almost 40 years! In that time, we have had to file a number of claims relating to our cars (most recently, a cracked windshield). Van and his staff have always been helpful, friendly and efficient. Whenever we have had questions, they have been excellent about getting answers and making sure we understood whatever we needed to. We have always been treated fairly and our claims honored promptly. This is an excellent insurance agency to do business with."
We responded:
"John - Thank you very much for your very kind words and the 5 Star Review! We greatly appreciate your business all these years. It is a pleasure working with you and your entire family! "
Profile photo of Roxanne Stavropoulos

Roxanne Stavropoulos

March 5, 2024

5  out of  5
rating by Roxanne Stavropoulos
"Van has been my insurance broker for 25 years! It was one of the first places I visited when I arrived in Rochester and has become a trusted advisor! I refer him to everyone. They do a great job!"
We responded:
"Roxanne - Thank you so much for your very kind words, all the referrals and your business all these years. It is a pleasure working with you! "
Profile photo of Roger Leete

Roger Leete

February 10, 2024

5  out of  5
rating by Roger Leete
"I've been a satisfied customer for decades, for both auto and home. I recently suffered a major car accident, and the people in this office gave first rate service and answered even the most trivial questions. They offer decent rates and first-class service. Highly recommended."
We responded:
"Roger - Thank you very much for your kind words and the 5-Star Review. I am blessed with an amazing and very experienced team here in the office and I am glad we were able to make what can be a very difficult experience a little easier. We greatly appreciate your business all these years! "
Profile photo of Joseph Terruli

Joseph Terruli

February 9, 2024

5  out of  5
rating by Joseph Terruli
"Excellent Team of Insurance agents and providers! Always professional and handle insurance requests diligently."
We responded:
"That you very much for your review! We greatly appreciate your business!"
Profile photo of Vince DeJesus

Vince DeJesus

February 8, 2024

5  out of  5
rating by Vince DeJesus
"We've used Van Travis for over 10 years and have never had a problem with any of their services. When we move, get a new car, submit a claim, etc., everyone is super easy to work with, very responsive, and helps get us everything we need completed so that insurance requirements/obligations are never a problem. Highly recommend Van and everyone on his team."
We responded:
"Vince - Thank you for your very kind words and the 5-Star review. It is a pleasure working with you and we greatly appreciate your business. "
Profile photo of Marybeth O'Connor

Marybeth O'Connor

January 29, 2024

5  out of  5
rating by Marybeth O'Connor
"I’ve worked with Van and team for 17 years. They are fantastic, they are proactive and also very responsive. I highly recommend!"
We responded:
"Marybeth - Thank you very much for the 5-Star review. It has been a pleasure working with you all these years and we greatly appreciate your business! "
Profile photo of Mark Clausen

Mark Clausen

January 26, 2024

5  out of  5
rating by Mark Clausen
"Great friendly caring service from Van and all of his staff. Like good neighbors! I have been a long time client and highly recommend Van as an agent"
We responded:
"Mark - Thank you very much for your 5-Star review. It has been a pleasure working with you all these years and we greatly appreciate your business! "
Profile photo of Antonia Custodio

Antonia Custodio

January 23, 2024

5  out of  5
rating by Antonia Custodio
"I have been with Van Travis State Farm Agency for over 20 years. The great thing about this office is the staff. They know you by name and always willing to assist in anyway they can. Van has top notch knowledgeable staff. I would highly recommend checking them out for needs."
We responded:
"Toni - Thank you so much for your very kind words. It has been an absolute pleasure working with you all these years. We greatly appreciate your business. "