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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Courtney Olson-Chen

March 6, 2023

5  out of  5 rating by Courtney Olson-Chen
"Kind, efficient and responsive"

Kenny Martin

February 24, 2023

5  out of  5 rating by Kenny Martin
"I been with Van for years. Very knowledgeable staff and friendly."

Joan Rosenthal

February 24, 2023

5  out of  5 rating by Joan Rosenthal
"I highly recommend Van C. Travis III-State Farm Insurance Agent. I have used their services for many years. Van Travis and his staff are very knowledgeable, patient, accessible and responsive. I fully trust them with my insurance needs."

Stephanie Rago

February 21, 2023

5  out of  5 rating by Stephanie Rago
"Great customer service!"

John Covach

February 17, 2023

5  out of  5 rating by John Covach
"I have been with Van Travis for more than 15 years for auto and home insurance. He and his staff has always been terrific. They have made the various claims over the years very easy for me by taking care of the details large and small, and helping me think about aspects of the situation I might not have considered. A recent case involved my car being totaled during an accident with a young driver who ran a red light. Van and his crew helped me at every stage of the claims process and made the entire episode as painless as possible. I cannot recommend this agency highly enough--they are fabulous!"

Jim P

February 16, 2023

5  out of  5 rating by Jim P
"State Farm is a mutual insurance company which means that it is owned by its policy holders. That makes it different from many other insurance companies, similar to how The Vanguard Group investment company is owned by its customers through its funds. This State Farm agent Van Travis has treated me very well over the years, so I'm rating them 5 stars. The office is friendly, efficient, and knows their stuff. They handle my policies for my cars and boats, and previously my PWC and motorcycle when I had them. They also have the usual other policies you need, and other financial services. You should talk to them. Recommended."

John Tritten

February 10, 2023

5  out of  5 rating by John Tritten
"I've dealt with this agency for many years and with a number of policies. They have always been very attentive to my needs and made numerous helpful suggestions to reduce costs and ensure proper coverage for my cars, house, and/or rental property. I highly recommend the staff at Van Travis."

Vida Tamoshunas

February 9, 2023

5  out of  5 rating by Vida Tamoshunas
"A GREAT experience with State Farm's Emergency Road Service!!! Our daughter, who lives 1000+ miles away while at school called late last night telling us the car would not start. She was 30 minutes away from her apartment and not sure what to do. We googled and gave her the State Farm Emergency Road Service number. She made the call and walked thru the steps to report her situation. Within 10 minutes, a Lift car arrived to drive her back to her apartment and she received text statuses as her car was towed to the garage. THANK YOU from a VERY RELIEVED parent!"

Stephanie Adams

February 8, 2023

5  out of  5 rating by Stephanie Adams
"Everyone at the Van Travis agency is wonderful. Thank you for everything you have done for me with my insurance needs."

Paul Vinnik

February 8, 2023

5  out of  5 rating by Paul Vinnik
"Great customer service!!!"

Jenny Rehkugler

February 7, 2023

5  out of  5 rating by Jenny Rehkugler
"We have been working with Catharine Blumenstock for more than a year now and she has been so great to work with. As first-time homeowners and car owners, Catharine has been so helpful and patient, answering all of our questions about insurance quickly and in terms that we can understand. I highly recommend working with Van Travis and his team. Thank you, Katie, for everything!!!"

Sue Hume

February 6, 2023

5  out of  5 rating by Sue Hume
"My husband and I have been customers of Van Travis (and his wonderful employees) for many years. We have all of our insurance through them. It is great to know that when you call their office, you will get a real, local person on the phone that KNOWS you!. We recently needed car insurance for our granddaughter who is in the Marines in at Camp Lejeune. I was able to contact our State Farm Office for advice and a recommendation for a State Farm agent there! We had a policy in place the same day. Great, personal service!!!"


February 2, 2023

5  out of  5 rating by Amy
"Excellent and personal customer service! Anticipation of my needs and virtually instant replies!"

John Schiess

February 1, 2023

5  out of  5 rating by John Schiess
"We insured our first house with Van Travis State Farm 40 years ago and have been with his office since then. The service we have received over the years has been first-rate, for both home and auto. I highly recommend the Van Travis agency."

Gloribel Adorno-Guzman

February 1, 2023

5  out of  5 rating by Gloribel Adorno-Guzman
"It is always pleasant to talk to Van C. Travis and all his staff at either his office or over the phone. I have always been treated with kindness and support. I will be with them forever, hoping. Thank you Van and all your staff."

G. Charles Lenhardt

January 31, 2023

5  out of  5 rating by G. Charles Lenhardt
"Love State Farm! I've been a client since the early 1980's and I will never go to another insurance company!"

Andie Tait

January 19, 2023

5  out of  5 rating by Andie Tait
"Andrea Dodson was great to work with! She was able to save us money on our policies and get us more coverage. Highly recommend!"

Nichole Blumenthal

January 19, 2023

5  out of  5 rating by Nichole Blumenthal
"We were very pleased with the service Andrea provided to us for my children’s own policies. The rate was great and Andrea made sure the kids had adequate coverage not just the bare minimum to protect them. She also bundled renters insurance for my college student too. I appreciate all her help during this transition to their own policies! Thank you!"

Andrea Ide

January 17, 2023

5  out of  5 rating by Andrea Ide
"We worked with Andrea Dundon on switching over all of our insurance policies to State Farm. She was absolutely amazing to work with!"

Karleigh Wernert

January 16, 2023

5  out of  5 rating by Karleigh Wernert
"Very knowledgeable, and made the process easy."

Julia Thomas

January 5, 2023

5  out of  5 rating by Julia Thomas
"I have been working with the Van Travis agency since I moved to Rochester in 2000. I have had several claims related to both my home and auto policies and each time they were handled with efficiency and professionalism. Whether I was dealing with the office staff or by phone with the claims department there was never an issue of any kind. At one visit to review my policies staff reviewed all of my policies and my current automobiles usage and recommended changes to more accurately reflect my situation. I highly recommend the office of Van Travis for all of your insurance needs. You will not be disappointed!"

Margaret Buckel

November 1, 2022

5  out of  5 rating by Margaret Buckel
"I've always had excellent service from Van Travis and his account representatives. I've been with them for many years for both auto and home owners insurance!"

Richard Warshof

November 1, 2022

5  out of  5 rating by Richard Warshof
"We have had both out auto and home policies with the Van Travis Agency for decades. He and his agency are efficient, attentive, and provide the level of personal service that everyone should hope for and expect from their insurance agency."

Susan Shafer

November 1, 2022

4  out of  5 rating by Susan Shafer
"Van Travis III State Farm insurance agency is an amazing insurance agency with friendly helpful caring staff who respond immediately with help and have data at their finger tips. They know their customers by name, circumstance and information that is clear and at their finger tips. No matter the need, the simplest question or the need for help, they are available and accurate. Van is a wonderful knowledgeable agent who has hired an incredible team that gives confidence and care. This is a five star ***** wonderful agency!"

Janean Hewes

October 30, 2022

5  out of  5 rating by Janean Hewes
"Exceptional service! Van and his staff are very helpful and easy to work with. They went the extra mile to help me with a recent vehicle accident. Would highly recommend this agency."