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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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john gabriele

March 25, 2025

5  out of  5
rating by john gabriele
"I've been a client of Van Travis for 40 years! In that time, we have had to file a number of claims relating to our cars (most recently, a cracked windshield). Van and his staff have always been helpful, friendly and efficient. Whenever we have had questions, they have been excellent about getting answers and making sure we understood whatever we needed to. We have always been treated fairly and our claims honored promptly. This is an excellent insurance agency to do business with."
We responded:
"John - Thank you very much for your very kind words and the 5 Star Review! We greatly appreciate your business all these years. It is a pleasure working with you and your entire family! "
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Daniel Palka

March 14, 2025

5  out of  5
rating by Daniel Palka
"Excellent agency. Responsive and thorough."
We responded:
"Thank you very much Dan. It's been a pleasure working with you all these years and we greatly appreciate your business. "
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Fayrandus Castleberry

March 5, 2025

5  out of  5
rating by Fayrandus Castleberry
"The office of Van Travis is great! Been with them couple of years. The office is as anyone's expectation. Courteous, professional, willing to work out in any way they can, to see that the customer's need's are met. Fayrandus Castleberry"
We responded:
"Fayrandus - Thank you very much. I am fortunate to have a great team. I am glad you have enjoyed working with them and found them helpful. We greatly appreciate your business! "
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Jessica Tamburrini

February 25, 2025

5  out of  5
rating by Jessica Tamburrini
"I have been working with this team for over 18 years and am extremely pleased at how prompt, reliable and knowledgeable they are. Thank you for all your help!"
We responded:
"Jessica - Thank you for our business all these years. We sincerely appreciate your business and thank you for the 5-Star review! "
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Jordan Udovich

February 7, 2025

5  out of  5
rating by Jordan Udovich
"Traci helped me update and add vehicles to my current insurance, she was an absolute pleasure to work with!"
We responded:
"Jordan - Thank you for your very kind words. We are very fortunate to have Traci on our team and we appreciate your business! "
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MaryGrace Brizendine

January 30, 2025

5  out of  5
rating by MaryGrace Brizendine
"My experience here has been wonderful! The Van Travis State Farm Team is knowledgeable and professional. I am extremely impressed with Kate’s ability to answer all my questions. She has made the process of obtaining auto insurance so easy for me and I am so thankful for her help. I look forward to working with this agency going forward!"
We responded:
"MaryGrace - Thank you very much for your review and your very kind words. We are truly blessed to have Katie as part of our team, and I am glad you enjoy working with her. We sincerely appreciate your business! "
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Kimberly Salamida

January 27, 2025

5  out of  5
rating by Kimberly Salamida
"Have been with Van Travis since moving to Rochester in 2001. He and his office staff have always been kind, courteous, helpful and extremely responsive. Van has also been key in helping us achieve our goals for retirement. Oh and btw… our son has always referred to him as “uncle van”."
We responded:
"Kim - Thank you so much for your very kind words and the review. It has been an absolute pleasure working with you and Greg all these years and I greatly appreciate your business! "
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RocGretch71 S

January 27, 2025

5  out of  5
rating by RocGretch71 S
"Hands down the best customer service around! My husband and I have used Van Travis for years and highly recommend them."
We responded:
"Gretchen - Thank you very much for your review and kind words. I am very fortunate to have a great team here. It's a pleasure working with you and we appreciate your business! "
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John Frater

January 23, 2025

5  out of  5
rating by John Frater
"Have been a customer for over 15 years. Office staff are always great at answering questions. Claims service on autos and house has also been very good. I expect to continue to work with them for many more years."
We responded:
"John - Thank you very much for your review, kind words and your business. It is a pleasure working with you. We appreciate you! "
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Denise L

January 17, 2025

5  out of  5
rating by Denise L
"Hi My name is Denise I have been a customer of State Farm Insurance agent Van Travis since 1998.He is by Far the Best agent it's why I will never leave .He's very Knowledgeable and Professional Friendly and he makes sure he offering me the best Insurance Policies that fits my needs because I have multiple Policies with Van.His office staff is very Friendly I always feel like they Value my Business when I go there or Speak to the staff or Mr.Travis on the phone .If you are looking for Great Reputable Insurance I would Highly recommend Van Travis State Farm Insurance you will definitely be in great hands and well satisfy .Denise Lovett"
We responded:
"Denise - Thank you very much for your very kind words! It has been an absolute pleasure working with you all these years and we greatly appreciate your business. We always love seeing your smile!"
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Steven Mathis

January 16, 2025

5  out of  5
rating by Steven Mathis
"Always great customer service!"
We responded:
"Thank you for your 5-star review, Steven! We appreciate your business! "
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Scott Terry

January 15, 2025

5  out of  5
rating by Scott Terry
"Erica and Van are great to work with, saved me a ton of money, would highly recommend!!"
We responded:
"Scott - Thank you for your review and kind words. We are very fortunate to have Erica on our team and I am glad you enjoy working with her. It is a pleasure working with you and we appreciate your business. "
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Courtney Olson-Chen

January 15, 2025

5  out of  5
rating by Courtney Olson-Chen
"The office always responds quickly when I ask for help!"
We responded:
"Thank you so much Courtney! It is a pleasure working with you and we appreciate your business! "
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David Abbatoy

January 3, 2025

5  out of  5
rating by David Abbatoy
"Super helpful staff that is willing to talk to you and present your best insurance options. Totally positive experience."
We responded:
"David - Thank you very much for your kind words and the 5-Star review. It has been a please working with you for many years and we greatly appreciate your business. "
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Franklin Ange

December 12, 2024

5  out of  5
rating by Franklin Ange
"Very helpful when needed. Able to fix all problems that may arise in billing. Can get the best rates for anyone."
We responded:
"Franklin - Thank you for your 5-Star review and your business. We appreciate you! "
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Dave D

December 11, 2024

5  out of  5
rating by Dave D
"Over many years, we've always enjoyed excellent service. Traci is always super-capable and most helpful with phone support."
We responded:
"Dave - Thank you very much for your review. We are very fortunate to have Traci on our team and we greatly appreciate your business! "
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charlie capizzi

December 11, 2024

5  out of  5
rating by charlie capizzi
"If you want to talk to a robot then this isn’t the place for you… When you call Van Travis you get to talk to real people, people that understand and listen to your needs. Tracy and Erica take the time to personalize your experience. I will be with Van Travis for many years to come 12/24"
We responded:
"Charlie - Thank you very much for your very kind words. We are certainly blessed to have both Traci and Erica on our team. Thank you for your business and we look forward to working with you for many years to come."
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Linda McLean

December 4, 2024

5  out of  5
rating by Linda McLean
"We have been doing business with Van for decades. Customer service is excellent; most recently Katie reviewed our policy with us to ensure our coverage is in order and that we’re not paying for coverage we no longer need. We whole-heartedly recommend Van and his team!"
We responded:
"Linda - Thank you very much for your very kind words and the review. We greatly appreciate your business all these years and it is a pleasure working with you. We are very fortunate to have Katie on our team! "
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Taren Drake

November 20, 2024

5  out of  5
rating by Taren Drake
"Erica was so helpful and kind when I was setting up my policy! She made the process very easy! Thank you again Erica!"
We responded:
"Taren - Thank you for your very kind words about Erica. We are very fortunate to have her on your team. We appreciate your business. "
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Denise Mros

November 19, 2024

5  out of  5
rating by Denise Mros
"I love the Van Travis State Farm Team! The staff is super friendly and are always quick to respond to my questions and needs. They really do make it easy!"
We responded:
"Denise - Thank you so much! It has been a pleasure working with you all these years and we love working with nice people like yourself. "
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Kate Kressmann-Kehoe

November 19, 2024

5  out of  5
rating by Kate Kressmann-Kehoe
"Been our agent for decades m. Always super helpful."
We responded:
"Kate - Thank you so much for your review. It has been a pleasure working with you all these years and we greatly appreciate your business! "
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Mary O'Reilly

November 18, 2024

5  out of  5
rating by Mary O'Reilly
"Look no further. Super helpful and look to provide the best coverage at a great price. Very responsive and excellent service."
We responded:
"Mary - Thank you so much. The goal hear at my office is to be the customers 1st and best choice and I am glad you had such a wonderful experience. We appreciate you! "
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Barbara Granger

November 15, 2024

5  out of  5
rating by Barbara Granger
"We recently had an accident. The agents at State Farm made the whole process so easy for us as we are older folks. They took care of the towing, the rental car, the accident report. All done so efficiently. But the best thing was the peace we received from knowing that all was taken care of. Thank you all for your wonderful help. Kudos to Elizabeth in Texas."
We responded:
"Barbara - Thank you very much. I am glad we were able to be there for your when you needed us most. We greatly appreciate your business! "
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Susan Avery

October 25, 2024

5  out of  5
rating by Susan Avery
"Traci did a great job in setting up my policies - very efficient and a pleasure to work with!"
We responded:
"Susan - Thank you very much for your 5-Star review and for your business. We are blessed to have Traci on our team and I'm glad you enjoyed working with her."
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Linda Concas

October 5, 2024

5  out of  5
rating by Linda Concas
"Excellent customer service. Very friendly, efficient and knowledgeable. Gave me information to take the 6 hour course on line. Went over paperless billing with me and also accepted that I would like to keep my policies separate one from the other."
We responded:
"Linda - Welcome to the agency and thank you for the 5-Star review. We look forward to working with you! "