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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Avery

Susan Avery

October 25, 2024

5  out of  5
rating by Susan Avery
"Traci did a great job in setting up my policies - very efficient and a pleasure to work with!"
We responded:
"Susan - Thank you very much for your 5-Star review and for your business. We are blessed to have Traci on our team and I'm glad you enjoyed working with her."
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Linda Concas

October 5, 2024

5  out of  5
rating by Linda Concas
"Excellent customer service. Very friendly, efficient and knowledgeable. Gave me information to take the 6 hour course on line. Went over paperless billing with me and also accepted that I would like to keep my policies separate one from the other."
We responded:
"Linda - Welcome to the agency and thank you for the 5-Star review. We look forward to working with you! "
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Luke Nicosia

September 25, 2024

5  out of  5
rating by Luke Nicosia
"As someone who has very specific insurance-related needs and a schedule that is difficult to work around, the staff at this office really go the extra mile. Erica was especially helpful in assisting me with configuring my auto insurance for my new vehicle, as well as for my relocation out of NY state. I am more than satisfied with the assistance, knowledge, and attentiveness they provide!"
We responded:
"Luke - Thank you for your review and very kind words about Erica. We are very fortunate to have her on our team and I am glad she was able to help! We wish you the very best with your relocation! "
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Nicholas Nicosia

September 25, 2024

5  out of  5
rating by Nicholas Nicosia
"I have been with this office for my home and insurance needs for several years and have been quite happy with their level of service. Recently, Erica Smith helped me with an overly complicated issue regarding my son's auto insurance. He was moving out of state and not only did Erica help us navigate through the process when there was no financial benefit to her or her office, she did so in a manner that exceeded all expectations."
We responded:
"Nicholas -Thank you very much for your 5-Star review and very kind words about Erica. We are very fortunate to have her on our team. We have a rule here.... "Always do what is best for the customer and you can never be wrong!" We greatly appreciate your business! "
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Azizi Wais

September 20, 2024

5  out of  5
rating by Azizi Wais
"I am proud to customer of State Farm company⭐️⭐️⭐️⭐️⭐️ Progressive is thieves and fraud"
We responded:
"Azizi - Thank you for your 5-Star review! We are glad we were able to help you, and we truly appreciate your business!!"
Profile photo of Janet Clarke-Hazlett

Janet Clarke-Hazlett

September 11, 2024

5  out of  5
rating by Janet Clarke-Hazlett
"These folks are friendly, knowledgeable, and very helpful! My questions are always answered fully and promptly, and I feel valued as a customer."
We responded:
"Janet - Thank you for your very kind words. We love working with nice people like yourself and we truly appreciate your business all these years! "
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Frank Piacitelli

August 29, 2024

5  out of  5
rating by Frank Piacitelli
"Helpful agents and great customer service"
We responded:
"Thank you. We appreciate your review and your business! "
Profile photo of Brian

Brian

August 27, 2024

5  out of  5
rating by Brian
"I was shopping for insurance and was referred here by a friend. Insurance shopping can be stressful, but this was made easy. It was a positive experience setting up car, house, and umbrella insurance. We saved on all three types too!"
We responded:
"Thank you for your review and very kind words. Insurance can be stressful, but we try to do everything we can to alleviate so of the stress. I am glad we were able to help do that. We appreciate your business, and we look forward to working with you for many years! "
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Brianne Weichbrodt

August 27, 2024

5  out of  5
rating by Brianne Weichbrodt
"Amanda F at Van C Travis is an awesome agent! Super responsive, thorough, and attentive to detail. Highly recommend!"
We responded:
"Brianne - Thank you for your 5-star review! We are blessed to have Amanda on our team. Thank you for your business! "
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Dan Harrison

July 26, 2024

5  out of  5
rating by Dan Harrison
"Two years ago my insurance agent retired and I decided to ask Van Travis for a quote. I was surprised to learn how competitive State Farm was, they saved me considerable money for superior coverage. Besides the cost savings, I've found Van and his team to be very easy and pleasant to work with. They are very responsive to requests, friendly and appreciative of my earning my business. I rate the Van Travis State Farm Agency 5 Stars!!!"
We responded:
"Dan - Thank you very much for your very kind words and the 5-Star review. I am blessed to have an amazing team here at the office. We greatly appreciate your business and look forward to working with you for many years to come! "
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R Jonientz

July 25, 2024

5  out of  5
rating by R Jonientz
"Van and his team are exceptional! They have helped me successgilly navigate through car accident and homeowner claims, always making sure that i am supported and teceive appropriate services for whatever clamity befalls me!"
We responded:
"Thank you so much for your very kind words and the 5-Star review. You describe exactly why we are here and why we do what we do.... to help and to support our customers when they need us most. Thank you very much for your business all these years! "
Profile photo of Riesa Cassano

Riesa Cassano

July 8, 2024

5  out of  5
rating by Riesa Cassano
"Nothing but good things to say about Van and his team! My family has worked with them for many years. They’re super knowledgeable, responsive, and helpful!"
We responded:
"Riesa - Thank you very much for your review and very kind words. We have enjoyed working with you and your family all these years. We greatly appreciate your business! "
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john gabriele

June 5, 2024

5  out of  5
rating by john gabriele
"I've been a client of Van Travis for almost 40 years! In that time, we have had to file a number of claims relating to our cars (most recently, a cracked windshield). Van and his staff have always been helpful, friendly and efficient. Whenever we have had questions, they have been excellent about getting answers and making sure we understood whatever we needed to. We have always been treated fairly and our claims honored promptly. This is an excellent insurance agency to do business with."
We responded:
"John - Thank you very much for your very kind words and the 5 Star Review! We greatly appreciate your business all these years. It is a pleasure working with you and your entire family! "
Profile photo of Roxanne Stavropoulos

Roxanne Stavropoulos

March 5, 2024

5  out of  5
rating by Roxanne Stavropoulos
"Van has been my insurance broker for 25 years! It was one of the first places I visited when I arrived in Rochester and has become a trusted advisor! I refer him to everyone. They do a great job!"
We responded:
"Roxanne - Thank you so much for your very kind words, all the referrals and your business all these years. It is a pleasure working with you! "
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Roger Leete

February 10, 2024

5  out of  5
rating by Roger Leete
"I've been a satisfied customer for decades, for both auto and home. I recently suffered a major car accident, and the people in this office gave first rate service and answered even the most trivial questions. They offer decent rates and first-class service. Highly recommended."
We responded:
"Roger - Thank you very much for your kind words and the 5-Star Review. I am blessed with an amazing and very experienced team here in the office and I am glad we were able to make what can be a very difficult experience a little easier. We greatly appreciate your business all these years! "
Profile photo of Joseph Terruli

Joseph Terruli

February 9, 2024

5  out of  5
rating by Joseph Terruli
"Excellent Team of Insurance agents and providers! Always professional and handle insurance requests diligently."
We responded:
"That you very much for your review! We greatly appreciate your business!"
Profile photo of Vince DeJesus

Vince DeJesus

February 8, 2024

5  out of  5
rating by Vince DeJesus
"We've used Van Travis for over 10 years and have never had a problem with any of their services. When we move, get a new car, submit a claim, etc., everyone is super easy to work with, very responsive, and helps get us everything we need completed so that insurance requirements/obligations are never a problem. Highly recommend Van and everyone on his team."
We responded:
"Vince - Thank you for your very kind words and the 5-Star review. It is a pleasure working with you and we greatly appreciate your business. "
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Marybeth O'Connor

January 29, 2024

5  out of  5
rating by Marybeth O'Connor
"I’ve worked with Van and team for 17 years. They are fantastic, they are proactive and also very responsive. I highly recommend!"
We responded:
"Marybeth - Thank you very much for the 5-Star review. It has been a pleasure working with you all these years and we greatly appreciate your business! "
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Mark Clausen

January 26, 2024

5  out of  5
rating by Mark Clausen
"Great friendly caring service from Van and all of his staff. Like good neighbors! I have been a long time client and highly recommend Van as an agent"
We responded:
"Mark - Thank you very much for your 5-Star review. It has been a pleasure working with you all these years and we greatly appreciate your business! "
Profile photo of Antonia Custodio

Antonia Custodio

January 23, 2024

5  out of  5
rating by Antonia Custodio
"I have been with Van Travis State Farm Agency for over 20 years. The great thing about this office is the staff. They know you by name and always willing to assist in anyway they can. Van has top notch knowledgeable staff. I would highly recommend checking them out for needs."
We responded:
"Toni - Thank you so much for your very kind words. It has been an absolute pleasure working with you all these years. We greatly appreciate your business. "
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Julie Winter

January 19, 2024

5  out of  5
rating by Julie Winter
"I've been with Van Travis State Farm for many years now and I highly recommend them for any insurance need. Their customer service is exceptional - they have always responded immediately, answered questions thoroughly, and are extremely knowledgable. You'll always (without exception) have a kind, friendly person - like Katie or Kelly - answering questions or helping you navigate filing a claim. This company goes above and beyond any other insurance company I've ever dealt with. I'm still amazed and thankful that companies like this still exist in the insurance business."
We responded:
"Julie - Thank you very much for your very kind words and for taking the time to leave us a 5-Star Review. I am blessed to have both Katie and Kelly on our team her at the office. We truly appreciate your business, and it is a pleasure working with you! "
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Maxgod

January 16, 2024

5  out of  5
rating by Maxgod
"Hands-down, the best experience I’ve had! The team at Van Travis is remarkable and supportive."
We responded:
"Thank you very much. It is a pleasure working with you and we appreciate your business! "
Profile photo of Allan Sciscio

Allan Sciscio

September 8, 2023

5  out of  5
rating by Allan Sciscio
"I was recently involved in an auto accident and was very impressed with State Farm in general, and the wonderful staff at the Van Travis Agency in particular. An accident is stressful, but the Van Travis Agency staff could not have been kinder or more efficient in handling my claim. I would recommend the Van Travis Agency to anyone, without hesitation."
We responded:
"Allan - Thank you for your very kind words. I am glad we were able to help at when can be a very stressful time. I am blessed to have a wonderful and very experience team who can help at times like this. "
Profile photo of Denise Tedrow

Denise Tedrow

July 12, 2023

5  out of  5
rating by Denise Tedrow
"Oh wow, looking back I have been with the Van Travis agency for about 30 years, or more. They know me and my son and have always been so kind on the phone. Have only had to call 3 or 4 times with accidents etc...and they are ON it. Honestly, they are like family."
We responded:
"Denise - Thank you so much for your very kind words. It has been a pleasure working with you all these years and we greatly appreciate your business. You are like family to us as well! "
Profile photo of Joe C

Joe C

June 30, 2023

5  out of  5
rating by Joe C
"We have been using Van Travis State Farm for about 3 years now. I have found them to be very efficient and professional. Katie Bloomingstock, who is our agent is the most helpful insurance agent I have ever dealt with. She is honest and up front with everything. She actively looks for the best program and coverage annually, and is always looking out for the customer. She is definitely a person who cares for the customer. We have both home and auto insurance through Van Travis. Two years ago we had a significant homeowner claim and she did an excellent job helping us through the entire process, as well as making sure the State Farm personnel were responding to our needs in a timely manner. Katie always goes above and beyond for us. It is like we have our very own VIP treatment any time we call with a request or an issue. She will always travel the extra mile to be sure you have the right amount of coverage for your situation. I highly recommend Van Travis Agency and particularly Katie Bloominstock to all my friends."
We responded:
"Joe - Thank you very much for your review and the very kind words, especially regarding Kaite. We are very fortunate to have Katie as a part of our team. Tomorrow, we will actually be celebrating her 15th anniversary with my office. We are grateful for the experience and excellent customer service she provides. "